Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with TOTIS. We are committed to delivering your orders as quickly and safely as possible.

Order Processing

- Orders are typically processed within 1–3 business days after successful payment confirmation.

- Orders are not processed or shipped on Sundays and public holidays.

- During periods of high demand, processing times may be slightly extended.

Shipping Time

- Estimated delivery time is 6–10 business days from the date of dispatch.

- Delivery timelines may vary depending on the customer's location, courier service availability, weather conditions, public holidays, and other unforeseen circumstances.

Shipping Charges

- Shipping charges, if applicable, will be displayed during checkout before payment is completed.

- Any promotional free shipping offers will be clearly indicated on the website.

Order Tracking

- Once your order has been shipped, tracking details will be provided through email, WhatsApp, or SMS, where available.

- Customers can use the provided tracking information to monitor the status of their shipment.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

- Courier service disruptions

- Natural disasters or extreme weather conditions

- Government restrictions

- Public holidays

- Remote delivery locations

- Other circumstances beyond our control

TOTIS shall not be held liable for delays caused by third-party logistics providers or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete address details are provided, delivery delays, failed deliveries, or additional shipping charges may occur. TOTIS will not be responsible for such issues.

Lost or Undelivered Packages

If a package is marked as delivered by the courier but has not been received, customers should contact us within 48 hours of the delivery notification.

We will assist in coordinating with the courier partner; however, final resolution will depend on the courier's investigation and policies.

For shipping-related inquiries, please contact:

TOTIS

Email: totiscentral@gmail.com

WhatsApp: +91 9444447050

By placing an order with TOTIS, you acknowledge and agree to this Shipping Policy.