Refund policy

Return & Refund Policy

Return Eligibility

At TOTIS , customer satisfaction is important to us. However, due to the nature of our e-commerce business, returns and refunds are only accepted under specific conditions.

Eligible Cases for Return or Refund

A return or refund request will only be accepted if:

  • The product received is damaged during transit.
  • The customer provides a complete, unedited unboxing video clearly showing:
    • The sealed package before opening.
    • The opening process.
    • The damaged product.
    • The shipping label visible on the package.

Without a valid unboxing video as proof, no return, replacement, or refund request will be processed.

Non-Eligible Cases

Returns, replacements, or refunds will NOT be accepted in the following situations:

  • The customer changes their mind after placing the order.
  • The product does not meet personal expectations.
  • The customer ordered the wrong item, size, color, or variant.
  • Minor variations in color, design, or packaging.
  • The customer fails to provide a valid unboxing video.
  • The product is not damaged.

Reporting Damaged Products

Customers must notify us about any damaged product:

  • Before delivery whenever possible, or
  • Within 2 days (48 hours) of the delivery date.

The request must be submitted through:

  • Email: totiscentral@gmail.com
  • Whatsapp number: +91 944 4447 050

The customer must include:

  • Order Number
  • Full unboxing video
  • Photos of the damaged product (if requested)

Time Limit for Claims

Any return, replacement, or refund request made more than 2 days (48 hours) after the delivery date will be automatically rejected.

No exceptions will be made, even if proof of damage is provided after the 2-day period.

Refund Process

Once the submitted proof is verified and approved:

  • The refund will be processed to the original payment method.
  • Refund processing may take 5–10 business days depending on the payment provider or bank.

Right to Reject Claims

We reserve the right to reject any return, replacement, or refund request if:

  • The provided proof is incomplete, edited, unclear, or suspicious.
  • The unboxing video does not clearly show the damage.
  • The claim is submitted after the allowed 2-day period.
  • The product damage appears to have occurred after delivery.

By placing an order on our website, customers acknowledge and agree to this Return & Refund Policy.